RETURN EXCHANGE POLICY
In the unlikely event you experience a problem with any of our products, or you care to return an order please fill out this form with as much information as possible and call Customer Service at 1.866.848.6544 x300.
Once we have this information entered into our system we will assign to you a return authorization number and provide you with the return shipping address at that time.
Please note that we can only service units purchased within the US, for international service please contact your local distributor.
OUT OF WARRANTY PRODUCT
If your unit is beyond the one year warranty a fee will apply. The fee is used to replace your existing unit and ranges between fifty and one hundred dollars.
Please contact Customer Service for further details.
Name
Street Address
City
State (US & Canada only)
Zip
Country
(US & Canada only)
Email
Eg, myname@aol.com
Phone
Area code too, please
What is the model number of the unit being returned?
Serial Number
Color
PSN#
*Model Satellite Only
Please provide a brief description of the problem you are experiencing?
Where did you
purchase?
Eg., Sam's Audio
Date Purchased
Return for:
Tivoli Audio reserves to right to request proof of purchase or original sales receipt when servicing a product under the one year warranty period. Units purchased from unauthorized dealers do not have a valid warranty. Please note units received without a return authorization number or prior authorization will be returned to sender without service and the senders
expense.
