Art Technical Support

 

ART FAQ

At this time, the Tivoli Audio app is only optimized for phone and tablet use. However, this may change in the future.  You can still connect via Bluetooth or using the Auxiliary port.

Yes! Using the new ConX, you can turn any Tivoli Audio product into a WiFi speaker. It can then be connected wirelessly to your ART system.

Yes! Once all desired ART speakers have been properly set up on your WiFi network, the speakers will be available for you to connect. These selected systems will be part of a group which you can play music to simultaneously. Refer to your Quick Setup Guide and Online Manual for more information.

Yes! Refer to your Online Manual for more information.

Yes, but the strength of the WiFi signal and streaming capabilities may vary depending on the number of other devices using the network.

You will need a basic broadband connection connected to a 2.4GHz capable router/wireless access point. This is the common setup in many homes.  The ART speaker does not support 5GHz routers/wireless access points at this time.

You can play music on your ART speaker by streaming music over WiFi via the Tivoli App, pair to the ART speaker via Bluetooth, or use the auxiliary input on the back of the unit. Refer to your Quick Setup Guide or Online Manual for more information.

We recommend cleaning the wood finish with a dry cloth.  The fabric can be cleaned with a lint roller.

You can use the TuneIn radio service in the Tivoli App. You can use any radio app on your device and connect to your speaker via Bluetooth.  You can also use our ConX to stream the radio from your original Tivoli Audio product or any other audio product with a radio.  Refer to your ConX Quick Setup Guide or Online Manual for more information on this option.

If you have not installed the Tivoli Wireless App on your iOS or Android device do so now and connect your speaker(s) to your Wi-Fi network. (Refer to the manual if you are unsure of this process).

  1. Open the Tivoli Audio Wireless App.
  2. Select Configure.
  3. Select the speaker you wish to update.
  4. Select Check Version.
  5. Select Upgrade.

The App will download the software update and install it for you. This will take 5-10 minutes to complete.

Do not turn off your unit during the update process.

Repeat for each unit.

A fully charged battery can play up to 10 hours, on 50% volume.

The ART speaker is packaged with a 12 Volt DC power supply. The unit can also be powered by an optional rechargeable battery pack (sold separately).

The app supports Spotify, Deezer, Tidal, and TuneIn. Other music services are still available to use, but via Bluetooth and the Bluetooth over WiFi feature. Refer to your Online Manual for more information.

The App can be found in both the iOS App Store and the Google Play Store.

ART Troubleshooting

Make sure your Wireless Access Point or Wireless Router is powered on and connected to the internet. Verify that your WiFi band is set to the standard 2.4GHz. The ART system does not support 5GHz. Make sure your device is connected to your Wireless Network. Close the Tivoli Audio App and then re-open the App.  You should be able to see the Wireless Network now.

Not a problem!  Set your ART speaker to Bluetooth mode. Pair your media device via Bluetooth to your desired ART speaker. If you want to hear the music on more than one speaker, use the Bluetooth over WiFi feature.

Make sure the LED in the back of the speaker is a solid green color. Power off the unit by holding down the power button on the back of the unit until the LED turns red, then press the power button again to turn the speaker on. Restart the App and once the LED on speaker is solid green again, look for the speaker again in the “Play New” window.  If green LED is flashing, refer to Troubleshooting tip #1 or #2.

Make sure you are using a Spotify Premium account. For more information, refer to the Spotify Connect guide that accompanies your speaker or visit Spotify.com. If you are using a Spotify Premium account, make sure the speaker is connected to your Wireless Network, and restart your Spotify App.

Open the Spotify App.  While playing a song, at the bottom of the App, click where it says “Available Devices”. Select name of the master speaker of your Cube/ART speaker/Group and the sound will switch to the Tivoli system. Refer to the Spotify Connect guide that accompanies your speaker for more information, as well as your ART speaker Quick Setup Guide and Online Manual.

Increase the volume on your ART speaker using the + and – volume buttons located on the back of the unit.  You can also check the volume on the Tivoli App. Next check the media volume on your phone. Make sure it is turned on and try raising the volume. Make sure nothing is touching the top of your ART speaker on the touch-sensitive area that may be pausing the system. Pause and then play your audio source, as your wireless network may have had issues affecting all of your devices. 

Perform a factory reset. Hold the Setup and Party Mode buttons on the speaker at the same time for 3 seconds. The LED will turn red.  Press the Power button. The speaker has now been restored to factory default settings. If it is still non-responsive, remove the power source (either battery or adapter) and then re-connect the power source.

Your speaker is in Bluetooth pairing mode. Refer to the Bluetooth pairing directions in either the Quick Setup Guide or the Online Manual.

Your speaker has not been set up for a wireless network and it is in setup mode. Refer to the setup directions in either the Quick Setup Guide or the Online Manual.

Your speaker is having trouble connecting to a network it was previously set up for. Check to make sure the network is still active. If the network is still active, try turning off the speaker and turning it back on. If that does not work, perform a factory reset (hold down the Setup and Party Mode buttons for 3 seconds) and repeat the setup process for the speaker.

To check balance, open the Tivoli App, select Group and select Speakers. Select the speaker(s) you are using. If you are using only one speaker, verify that the speaker is set to Stereo. If you are using two speakers, confirm the volume levels are the same and that they are both set to Stereo or Left/Right if you are listening to them as a stereo pair. If you are using more than two speakers, make sure all Left and Right speakers are set up in pairs (for example, do not have 2 Lefts and 1 Right).

Tech videos

How to connect your ART Speaker?

Support
Need more support?
Call our customer service team for personalized service at (877) 297 9479 or email us at info@tivoliaudio.com.

Enhance your ART Experience