Frequently Asked Questions
How long is the factory warranty valid?
How do I return a radio to you?
What is Tivoli Audio's return policy?
Tivoli Audio products carry a one year warranty against defects in materials and workmanship. Please consult the dealer from which you purchased this product for warranty service or repair.
If you would like to return a radio to us (i.e. repair, replacement, or refund), you must first contact Tivoli Audio for an authorization number and instructions. Feel free to call us 1.866.848.6544. M-F 9AM-5PM.
Warning: Please note that if you send a unit back to us without first receiving an authorization number, Tivoli Audio takes no responsibility for any items that may have been lost or damaged. All accessories originally included with your Tivoli Audio product must be returned to avoid fees for replacement accessories not included with your return.
When purchased direct, a customer has 30 days to return a radio for a refund for any reason. Shipping costs will not be refunded. You must first contact us for a return authorization. All returns without an RMA number attached will be returned to sender.