Tivoli Audio, the Tivoli Audio logo, and all Tivoli Audio product names, including: Model One, Model Two, Model Three, Model 10, Portable Audio Laboratory, and The Connector are trademarks of Tivoli Audio. Other product and company names mentioned herein may be trademarks of their respective companies.
Tivoli Audio reserves the right to make product changes without prior notice.
Effective May 24, 2018
We know many people are concerned about privacy on the Internet. That is why we keep your information confidential and respect your right to reasonable control of your personal information. We do not believe that your data should be sold to third parties and currently, Tivoli Audio does not sell your information and has no intention of doing so in the future.
Our primary purpose for data collection is to improve your experience with Tivoli Audio products and your shopping experience.
All of these products and services are grouped under the term “Services”. Please note that we need specific information to provide you with our services. If you do not provide us with this information or ask us to delete it, you may not be able to access or use our services.
Please read this statement carefully to learn how Tivoli Audio uses or shares your personal information.
Data that you provide us:
Tivoli Audio collects information that you voluntarily provide to us directly. Some examples of times we collect your data:
- Signing up for marketing emails
- Registering your products with us
- Emailing our customer support team
- Inquiries or questions that you send by form or email
- General communication and interactions with us (for example: on our website, at special events, over the phone, in third-party social networks, and mail and email communications.)
- The services you use
- Participations in Tivoli Audio raffles and giveaways
- Reviews and feedback submitted about Tivoli Audio’s product and services
- Creating an account and registering products
- Order processing
The information we collect about you for these purposes can include:
- Name, address, phone number, and email address
- Business information including company name, address, and phone number if contacting us for business or partnership purposes.
- Billing information such as address, credit or debit card number, expiration date, and Card Verification Code
- Information about purchases and transactions with us
- Information from your interactions with our customer support team
- Information you volunteer about your devices
- Any other information that you provide voluntarily to Tivoli Audio as part of the use of our Services
Information you provide about others:
- If you purchase product and have it shipped to someone else such as a gift, we also store the information about the other person you provide us to deliver the product accordingly and provide customer support.
Data we collect automatically:
When you use Tivoli Audio services we collect certain information as explained below. Sometimes this includes service providers (third party companies acting on our behalf) which use different data collection technologies. This includes tags, cookies, pixels and other methods.
Website: When you use our websites Tivoli Audio collects and analyzes the following information, IP address, location based on IP, browser type, language used, operating system, software and hardware properties (including unique device IDs), how you came to and navigated the website, clicks, page views, time on specific pages, the term used to find our websites, the date and time of using our services, error logs and related information.
Tivoli Audio Wireless App: When you connect your ART by Tivoli Audio products to the internet through the Tivoli Audio Wireless App we may automatically receive information about your use of our services. This data does not uniquely identify you but helps us to improve our services. This information includes operating system, usage, sessions, time of sessions, crash and bug reports
ART by Tivoli Audio Wireless products: We suggest that all ART by Tivoli Audio products be connected to your home network to allow for improvements through firmware updates. When connecting the device, you will have to share with the speaker your wireless network and its password. The access point IP address and password (SS ID) are stored in the product in order to be used. This information is not shared nor stored by Tivoli Audio except in the purchased products themselves.
Data collected through social media and other platforms:
If you access our Services through a third-party link or social network, you may allow us to access and store certain information from your profile within the social networks. Depending on the service, this could include but is not limited to the following, name, gender, location, logins, and friends list. If you do not want to share this information you can refrain from accessing our Services from a social network. To learn more about how these social networks handle your data review the privacy policies and terms for each network. You may also be able to change your privacy settings there.
Similarly, if you link your Tivoli Audio products to other platforms or content providers such as Spotify, Tidal, Deezer, QQ music, and Tune In, these providers collect their own unique data and your preferences can be set with those providers individually.
If you have “liked” us on Facebook, Instagram, Twitter, or other social media channels or are following us, we may collect information about you such as name, email address, and content or comments you upload. We also collect your information when you sign up for one of our promotions or send us information through social media channels.
Security and Storing your data:
Tivoli Audio is committed to protecting the security of your personal information. While we do take reasonable precautions to guard the personal information we collect, no security system is impenetrable. You understand and agree that we cannot guarantee the security of your data transmitted to or through our services or over the internet and that such transfer is at your own risk.
While no Service is completely secure, Tivoli Audio takes precautionary measures to help prevent information about you from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data center vendors provide adequate security measures.
North America: The data controller for all information is Tivoli Audio, Inc, located at 745 Atlantic Ave, Boston MA 02111.
International: Tivoli Audio Cooperatief U.A. located at Mariaplaats 3 3511 LH Utrecht, The Netherlands is the data controller for all personal data shared.
If you have any questions about the security of your personal information, you can contact us at email@example.com.
HOW WE USE YOUR INFORMATION
Tivoli Audio uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalize your experiences. We also use the data to communicate with you for example, informing you about your account, new products or services available, security, and other types of updates.
Tivoli Audio uses the data for the following reasons:
- Processing and fulfilling orders
- Customer support
- Providing and improving product experience
- Security, Safety, and Dispute resolution
- Business Operations
- Communication, Marketing and Advertising
Processing and fulfilling orders
Tivoli Audio uses the personal data you provide to fulfill our contract to you when you purchase from our or our affiliate sites. We share this information with third parties to properly process credit cards and prevent fraud.
We use data to respond to customer inquiries, diagnose Product problems, repair customers' Products and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you as well as to serve our legitimate interest.
Providing and improving product experience
We use data to provide, operate, support and improve the Tivoli Audio Products and Services we offer to ensure our customers can listen as effortlessly as possible. This process is necessary for the performance of the agreement we have with you.
Security, Safety, and Dispute resolution
We use data to protect the security and safety of our Products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This process is necessary to serve our legitimate interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This process is necessary to serve our legitimate interest.